You can use your email address to find your username. We have a secure solution for this purpose.
It is not possible to change your username.
Are you have having trouble logging in? Or do you see a strange screen after login? You can often solve this problem by emptying your "cache" or deleting "cookies". What these are and what to do is described in the manual on the following pages:
You may not find all your insurance policies in your digital file right away. This is because we are converting your insurance policies to your online file in stages. We will inform you once an insurance policy is added to your online policy file. Naturally, your insurance policies that have not yet been transferred will remain in effect as usual.