Frequently asked questions


When will my premium be debited from my account?

If you pay by direct debit, we collect your premium around the 1st of the month from your account. As of March 1, 2016 we have decided to implement this for all our customers.

Why do I have to pay policy costs for taking out or changing my car insurance?

Registering or deregistering a motor vehicle with the RDW involves costs. That is why we charge € 11.13 policy costs when changing, ending or taking out a delivery van/car insurance.