You can reach customer service by phone, e-mail or post:
- By phone: +31 (0)70 342 24 00 (Monday - Friday from 08.30 to 21.00)
- Use the contact form
- By post: Customer Service, PO Box 3623, 4800 DP BREDA, THE NETHERLANDS
You can easily register your claim online. Follow these steps:
- Log in to "My Account".
- Choose the relevant insurance and click on "Claims".
- Then click on "Actions" and "Report a claim"
- You answer the questions.
- Then read the final declaration and tick the box.
- Finally, you click on "Send".
If you pay by direct debit, we collect your premium around the 1st of the month from your account. As of March 1, 2016 we have decided to implement this for all our customers.
Registering or deregistering a motor vehicle with the RDW involves costs. That is why we charge € 11.13 policy costs when changing, ending or taking out a delivery van/car insurance.