Disputes Committee


There are separate dispute committees for insurance, mortgages and financial planning. Each committee adopts its own rules. We encourage you to inquire in advance about the rules, costs and procedures of the committee to which you want to submit the complaint. A complaint must first be dealt with by Kröller, before it can be send to a dispute committee.

For complaints regarding our service related to insurance :
Klachteninstituut Financiële Dienstverlening / Complaints Institute for Financial Services
Postbus 93257
2509 AG Den Haag
Tel.: 0900 355 22 48 (€ 0,10 per minute)
E-mail: consumenten@kifid.nl
Website: www.kifid.nl

For complaints regarding our service on mortgages by SEH -approved Mortgage Advisers:
Stichting Erkenningsregeling Hypotheekadviseurs/ Institute Mortgage Advisers
Postbus 1321
1000 BH Amsterdam
Tel.: 020 428 95 73
Fax: 020 428 95 74
E-mail: bureau@seh.nl
Website: www.seh.nl

For complaints regarding our service on financial planning by a member of the FFP :
Stichting Certificering FFP / Foundation Certification FFP
Postbus 12
3740 AA Baarn
Tel.: 035 542 75 07
Fax: 035 542 76 07
E-mail: info@ffp.nl
Website: www.ffp.nl