Complaints

Complaints

Do you have a complaint?

A good relationship with our customers is very important. However, it may occur that you are not satisfied with us. Please inform us immediately so we can come up with a solution together.

You can send your complaint to:

Aon Nederland C.V.
Attn. de Directie
PO Box 518
3000 AM Rotterdam

If we still haven’t found a solution together, you can discuss your complaint with various organisations. You will find them below.

Klachteninstituut Financiële Dienstverlening / Complaints Institute for Financial Services
Is your complaint about a financial product or financial service? You can contact the Complaints Institute for Financial Services (Kifid). Kifid will help you if you have a complaint relating to insurance, mortgages, loans, finance and investments.

Kifid can be reached via:
PO Box 93257
2509 AG The Hague
Phone: +31(0)70 333 89 99
Internet: www.kifid.nl

You can also file a complaint through the Online Dispute Resolution.