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Complaints procedure

Complaints

Do you have a complaint?

Obviously, we want to provide you with good, fast service always. However, sometimes our services don't go exactly as you might have wished. If this is the case, please let us know and we will look for a solution, together with you.

What does Aon do with your complaint?

Naturally, we want you to be satisfied with Aon. And we will do all in our power to process your complaint to your satisfaction. In addition, your complaint is motivation for us to consider whether we can improve our services. Your complaint is registered in our complaints registration system, after which it will be dealt with by a personal complaints coordinator. They will consult with the department concerned to see how best to resolve the complaint for you. You will receive a detailed response from us within no later than 15 working days. If we need more time to settle your complaint, we will notify you of that.

Where can you take your complaint?

There are a number of ways in which you can let us know that you are not satisfied.

  • By email
    You can send your complaint by email to klachten@aon.nl or if your complaint concerns your healthcare insurance, to zorgklachten@aon.nl.
  • Your own contact
    You can always get in touch with your own contact at Aon. Problems can generally be resolved quickly and correctly in a personal interview.
  • In writing
    You can submit your complaint in writing to:
    Aon Nederland cv
    Postbus 518
    3000 AM Rotterdam
  • Internet
    Our website also offers the option of responding. You can do so using our online complaint form.

Still not satisfied?

Experience has shown that Aon is able to deal with most complaints to the satisfaction of customers. However, if we are unable to reach a satisfactory solution, you can take your complaint to the complaints authority:

Klachteninstituut Financiële dienstverlening
Postbus 93257
2509 AG Den Haag
Telephone 070-333 89 99
www.kifid.nl

If you are dissatisfied with how your complaint concerning the implementation of your healthcare insurance was dealt with, you can take your complaint to the authority for complaints and disputes about healthcare insurances:

Stichting Klachten en Geschillen zorgverzekeringen (SKGZ)
Postbus 291
3700 AG Zeist
Telephone 030 698 83 60
www.skgz.nl